Ciele
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Ciele

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Pricing

Two ways to run Ciele

Both include the whole product: assistants, knowledge, flows, inbox and insights, for as many members as you like. Run the open-source core yourself for free, or let us run it for you on Enterprise terms, sized to your rollout in a conversation with sales.

Self-hosted
Open source

Run the open-source core yourself, on your own infrastructure.

Free/ forever

AGPL-3.0, with no plan and no allowance. The AI work goes on your own provider account, or runs on a model server you host.

The whole open-source core:

  • The same admin console, editor and chat widget, AGPL-3.0 licensed
  • Knowledge from websites, files and FAQs, with source citations
  • Flow router, help desks, inbox, insights, improvements and alerts
  • Organizations, members, roles and row-level security

What you take on:

  • Your own provider keys, or a local model server, and their bill
  • The servers, the upgrades and the backups; support is the community
Install it yourself
Enterprise
Managed

We run Ciele for you: institution-wide rollout, on your own cloud account and terms.

Let’s talk

Priced to your rollout, once we have sized it with you. Unlimited members, and a monthly AI allowance written into the agreement.

Everything in the open-source core, plus:

  • Hosting, upgrades and backups, operated by us
  • A monthly AI allowance on our provider accounts, sized with you
  • Bring your own model keys, or keyless federated access to Vertex, Anthropic and Azure OpenAI
  • Crawl JavaScript-heavy and login-protected sites
  • Ticketing integrations that open a real case on escalation
  • Organization-wide usage caps and budget controls
  • DPA, Standard Contractual Clauses and security review support
  • Onboarding, a named contact and an availability commitment
Talk to sales

A multi-campus rollout, procurement requirements, or education and non-profit rates? Talk to sales and we will quote it properly.

Compare the two editions

Ciele is open source under the AGPL, so running it yourself is always an option. You bring the infrastructure and the model account, and you keep the whole product.

Self-hosted
Enterprise
Monthly price
Free
Sized with you
Licence and terms
AGPL-3.0
Commercial agreement
Hosting, updates and backups
You run it
Managed
Included AI usage
Your own bill
A monthly allowance, sized with you
Model credentials included
·Not included
Included
Unlimited assistants and flows
Included
Included
Website, file and FAQ knowledge
Included
Included
Grounded answers with citations
Included
Included
Inbox, insights and improvements
Included
Included
Help desks and escalation
Included
Included
Bring your own model keys
Required
Optional
Keyless federated model access
Your own cloud setup
Included
Crawl JavaScript-heavy and gated sites
You host the crawler
Included
Ticketing integrations
You configure it
Included
Usage caps and budget controls
·Not included
Included
Managed SSO onboarding
·Not included
Included
DPA, SCCs and security review
·Not included
Included
Support
Community
Named contact
Uptime and response commitment
·Not included
Included

Install the self-hosted edition

Clone the repository and it runs. With no database configured the console starts on an in-memory demo dataset, so you can click through the whole product before wiring anything up.

git clone https://github.com/MattiaIppoliti/ciele.git && cd ciele
pnpm install
pnpm dev

What you provide

  • Node.js and pnpm

    The apps are standard Next.js applications; anywhere that runs Node can host them.

  • A Postgres database

    Supabase provides the database, authentication and row-level security. Docker runs the whole stack locally.

  • Your own model keys

    Any supported provider, or point at an OpenAI-compatible endpoint to run the models locally too.

Self-hosting docsView the source

AGPL-3.0. Hosting, upgrades, backups, usage controls and support are the Enterprise edition’s job, everything else is in the repository.

Frequently asked questions

The product is the same, self-hosting gives you the whole open-source core under the AGPL. What Enterprise adds is that we operate it: hosting, upgrades and backups, a monthly AI allowance on our provider accounts instead of yours, usage caps and budget controls, managed SSO onboarding, contractual commitments and support. Self-hosted, all of that is your side of the line.
In a conversation, not on a card. Tell us the size of your rollout: how many people it serves, what it needs to plug into, roughly how much answering you expect. We quote a monthly price with the AI allowance written into the agreement. Members are unlimited whatever the size.
The AI work the platform funds for you: answering questions, crawling your sites and indexing your documents. All three draw on the same monthly allowance, sized with you and stated in the agreement, and your Usage page shows exactly where you are against it. Work on your own model keys is never counted against it.
Neither, in either edition. Members with console access are unlimited, and people chatting with a published widget are never counted or charged. Enterprise meters the AI work, not the people, and self-hosted meters nothing at all.
Yes, in both editions. Self-hosted runs entirely on your own keys: any supported provider, or an OpenAI-compatible endpoint including a local one. Enterprise includes an allowance on our accounts and lets you connect your own keys on top, or use keyless federated access through Google Vertex, Anthropic workload identity or Azure OpenAI, so no long-lived key is ever stored with us.
Yes, in both directions. It is one codebase and one schema, so your assistants, knowledge and history move with the database. Plenty of teams evaluate self-hosted and switch to Enterprise when the rollout gets serious, and the AGPL means you can always take it back in-house.
We do. We quote academic and non-profit rollouts case by case. Get in touch and we will work it out with you.

All ears

Listening before it quotes

Start self-hosted for free, or talk to us about a managed rollout sized to what you actually need, either way you keep your data and your terms.

Talk to sales