Pricing

Pricing that scales with your usage

Every plan includes the whole product — assistants, knowledge, flows, inbox and insights — for as many members as you like. What changes is how much AI work the plan funds each month, and how deeply Ciele plugs into your existing systems.

Answers a month

5,000answers
50075,000150,000

Go funds about that much answering — it is marked below. Crawling and indexing draw on the same allowance, so a heavy indexing month leaves less for answers.

What a plan pays for

Members are unlimited on every plan, and visitors chatting with a published widget are never counted. What a plan meters is the AI work the platform funds on your behalf: answering questions, crawling your sites and indexing your documents. Each plan below states that allowance as the volumes it covers, and your Usage page shows exactly where you are against it.

Answer volumes are quoted on Gemini 3.1 Flash Lite, the lightest model on the platform. Which model your assistants run is your choice and it moves this a lot: on Claude Sonnet 5 — the usual step up when you want a stronger answer — one answer costs roughly 27× more, so the same allowance covers proportionally fewer.

Self-hosted
Open source

Run the open-source core yourself, on your own infrastructure.

Free/ forever

AGPL-3.0 — no plan, no allowance

Included each month:

Nothing — the AI work is billed to your own provider account, or runs on a model server you host.

The whole open-source core:

  • The same admin console, editor and chat widget, AGPL-3.0 licensed
  • Knowledge from websites, files and FAQs, with source citations
  • Flow router, help desks, inbox, insights, improvements and alerts
  • Organizations, members, roles and row-level security

What you take on:

  • Your own provider keys, or a local model server — and their bill
  • The servers, the upgrades and the backups; support is the community
Install it yourself
Go
Fits your usage

One team, one assistant, answering from your own content.

€49/ month

Unlimited members. Change or cancel in the billing portal.

Included each month:

  • About 7,900 assistant answers a month
  • 1,500 pages crawled a month
  • 1,200 documents indexed a month

Everything you need to launch:

  • Unlimited assistants, edited beside a live widget preview
  • Knowledge from websites, files and FAQs, re-crawled weekly
  • Grounded answers that cite the exact Source behind them
  • Publish as a website floater or an embedded iframe
  • Conversation inbox, insights dashboard and help-desk escalation
  • Tenant isolation, role-based access and single sign-on for admins
Get started
Business

Several assistants across departments, wired into your systems.

€199/ month

Unlimited members. Change or cancel in the billing portal.

Included each month:

  • About 31,000 assistant answers a month
  • 6,000 pages crawled a month
  • 5,000 documents indexed a month

Everything in Go, plus:

  • Bring your own model keys, and pick the model per assistant
  • Crawl JavaScript-heavy and login-protected sites
  • Advanced flow actions: API requests, email, handover
  • Ticketing integrations that open a real case on escalation
  • Operational alerts when an integration's credentials stop working
  • Priority support
Get started
Enterprise

Institution-wide rollout, on your own cloud account and terms.

from€999/ month

Unlimited members. Change or cancel in the billing portal.

Included each month:

  • About 150,000 assistant answers a month
  • 30,000 pages crawled a month
  • 25,000 documents indexed a month

Everything in Business, plus:

  • Keyless federated access to Vertex, Anthropic and Azure OpenAI
  • Model spend billed to your own cloud account, not resold through us
  • Organization-wide usage caps and budget controls
  • Extended runtime-event retention for audit and review
  • Self-hosting on the AGPL core
  • DPA, Standard Contractual Clauses and security review support
  • Onboarding, a named contact and an availability commitment
Talk to sales

Need more than the top plan funds, a multi-campus rollout, or procurement requirements? Talk to sales and we will quote it properly.

Compare every plan

Ciele is open source under the AGPL, so running it yourself is always an option — you bring the infrastructure and the model account, and you keep the whole product.

Self-hosted
Go
Business
Enterprise
Monthly price
Free
€49
€199
from €999
Included AI usage
Your own bill
About 7,900 assistant answers a month
About 31,000 assistant answers a month
About 150,000 assistant answers a month
Model credentials included
Not included
Included
Included
Included
Hosting, updates and backups
You run it
Managed
Managed
Managed
Plan allowance, usage gauges and caps
Not included
Included
Included
Included
Unlimited assistants and flows
Included
Included
Included
Included
Website, file and FAQ knowledge
Included
Included
Included
Included
Grounded answers with citations
Included
Included
Included
Included
Inbox, insights and improvements
Included
Included
Included
Included
Help desks and escalation
Included
Included
Included
Included
Bring your own model keys
Required
Not included
Included
Included
Crawl JavaScript-heavy and gated sites
You host the crawler
Not included
Included
Included
Ticketing integrations
You configure it
Not included
Included
Included
Keyless federated model access
Your own cloud setup
Not included
Not included
Included
Managed SSO onboarding
Not included
Not included
Included
Included
DPA, SCCs and security review
Not included
Not included
Not included
Included
Support
Community
Email
Priority
Named contact
Uptime and response commitment
Not included
Not included
Not included
Included

Install the self-hosted edition

Clone the repository and it runs. With no database configured the console starts on an in-memory demo dataset, so you can click through the whole product before wiring anything up.

git clone https://github.com/MattiaIppoliti/ciele.git && cd ciele
pnpm install
pnpm dev

What you provide

  • Node.js and pnpm

    The apps are standard Next.js applications; anywhere that runs Node can host them.

  • A Postgres database

    Supabase provides the database, authentication and row-level security. Docker runs the whole stack locally.

  • Your own model keys

    Any supported provider, or point at an OpenAI-compatible endpoint to run the models locally too.

Self-hosting docsView the source

AGPL-3.0. Hosting, upgrades, backups, plan billing and support are the managed edition’s job — everything else is in the repository.

Frequently asked questions