Routing
Decide what happens, turn by turn
Flows are the router. Intent classification picks the one that matches, then its actions run in order, no guessing what the model will do.
Triggered by more than a message
A flow can fire on a message, on page load, after a dwell time, or when the chat opens. Proactive triggers deliver a notification without calling the model at all.
Conditions before classification
URL and schedule conditions are hard gates: a flow that should only run on the pricing pages, or only during office hours, never even enters the classifier.
Actions you compose
Send a verbatim message, search knowledge with citations, call an API, email someone, open an iframe, flag an improvement or hand over to a help desk, in the order you set.
Always exploring
Curious about everything you know
Point it at your websites, documents and FAQs. It keeps digging until it can answer with a citation, and says so when it can't.
Try it on your knowledge