Escalation
A way through to a human
When the assistant cannot answer, it offers the right desk, with the channel, the form and the opening hours you configured.
Channels per desk
Email, phone, live chat, an external link, a ticket in your service desk, or an API endpoint. Each channel carries its own name, the label a visitor actually taps.
Forms that arrive filled in
Build the form field by field, and attach the chat summary, full transcript or session details, so whoever picks it up already has the context.
Open when you are
Set weekly hours and special dates per channel. Outside them the desk steps back rather than promising a reply nobody will send.
Always exploring
Curious about everything you know
Point it at your websites, documents and FAQs. It keeps digging until it can answer with a citation, and says so when it can't.
Try it on your knowledge