Measurement
Know how the answers are landing
Resolution rate, ratings, escalations, languages and volume, over any window, filtered to the assistants you care about.
The numbers that decide something
Resolution rate and ratings tell you whether to change an answer; escalations and volume tell you where the pressure is.
Counted honestly
A conversation that only received a proactive notification is not counted as an answered question. Notifications are their own number.
Out of the dashboard
Export the underlying rows when the reporting has to happen somewhere else.
From number to fix
A rating is the start of the work
Every metric here points at conversations, and a bad one becomes a card on the Improvements board, status, priority, owner, and the answer that caused it.
Clarify VPN reset for contractors
PropertiesAdd annual billing to the pricing FAQ
PropertiesRewrite the day-one checklist answer
PropertiesAlways exploring
Curious about everything you know
Point it at your websites, documents and FAQs. It keeps digging until it can answer with a citation, and says so when it can't.
Try it on your knowledge