Quality
Bad answers become tracked work
Flag an answer from the Inbox, or let an escalation raise one for you. Each item lands on a board with an owner and a priority.
Raised where you noticed it
Flag the answer while you are reading it and the item keeps the message, its sources and the link back to the conversation.
Raised for you on escalation
When a desk has auto-generate switched on, the last AI answer before a visitor asked for a human becomes an item, the moments most worth fixing.
Triaged like any other work
Lanes, priorities, tags, assignees and occurrence counts, so the answer ten people hit gets fixed before the one that happened once.
On the card
Every item keeps its context
Status, priority and owner sit on the card, and the answer that raised it travels with it, from flagged to done, without losing the conversation behind it.
Clarify VPN reset for contractors
PropertiesAdd annual billing to the pricing FAQ
PropertiesRewrite the day-one checklist answer
PropertiesAlways exploring
Curious about everything you know
Point it at your websites, documents and FAQs. It keeps digging until it can answer with a citation, and says so when it can't.
Try it on your knowledge